kgg9 Privacy Policy — Your Data, Your Rights

When you register, use, or interact with the kgg9 platform, we may collect the following categories of personal data:

• Identity data: full name, date of birth, username, and copies of identity documents provided during KYC verification (e.g. national ID card, passport).
• Contact data: email address and, where provided, a mobile phone number used for account verification or two-factor authentication.
• Financial data: deposit and withdrawal amounts, transaction timestamps, payment method identifiers (e.g. the last four digits of a card, a bKash or Nagad account reference), and balance history. We do not store full payment card numbers or mobile banking PINs.
• Technical data: IP address, browser type and version, device type and operating system, session duration, pages visited, and clickstream data. This data is used for security monitoring, fraud prevention, and platform performance analytics.

kgg9 processes personal data only for specific, legitimate purposes. We do not process data beyond what is necessary to deliver our services. The primary purposes for which we use your data are:

• Account management: to create, maintain, and administer your kgg9 player account, process your deposits and withdrawals, verify your identity, and communicate with you about your account activity.
• Service delivery: to provide the games, betting markets, and promotional offers available on the kgg9 platform, and to personalise your experience based on your activity and preferences where you have consented to this.
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money laundering (AML) regulations, KYC requirements, and responsible gaming obligations. This includes retaining transaction records for the legally required minimum period.
• Marketing communications: where you have opted in, to send you promotional emails, bonus notifications, and news about kgg9 platform updates. You may opt out of marketing communications at any time by contacting [email protected] or using the unsubscribe option in any marketing email.

kgg9 does not sell, rent, or trade your personal data to any third party. We may share your data with trusted third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and card processing partners receive only the transaction data necessary to execute your deposits and withdrawals. These partners operate under their own privacy policies and security standards.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified providers may receive your anonymised player ID and session data for the purposes of game delivery, RNG audit, and responsible gaming compliance. These providers do not receive your full identity or financial data.
• Legal authorities: kgg9 will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law, a valid court order, or where we believe disclosure is necessary to prevent fraud, money laundering, or harm to any person.

kgg9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods are as follows:

• Active account data (identity, contact, financial, and gaming history) is retained for the duration of your account and for a minimum of 5 years following account closure, in line with AML compliance requirements.
• Technical and session data (IP logs, device fingerprints) is retained for 12 months from the date of collection unless a longer retention period is required for a specific fraud investigation or legal proceeding.
• Marketing consent records are retained indefinitely so that kgg9 can demonstrate compliance with consent requirements, even after you have opted out of marketing. Opting out removes you from marketing lists but does not delete the consent record itself.

kgg9 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the kgg9 platform. All connections to kgg9 are served over HTTPS. Plain HTTP connections are automatically redirected to HTTPS.
• Password hashing: account passwords are stored only as salted hashes — never in plain text. kgg9 support staff cannot read your password and will never ask you to share it.
• Access controls: personal data is accessible only to kgg9 staff who require it to perform their specific job functions. All staff with access to personal data operate under confidentiality obligations and receive data-protection training.

The kgg9 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered on kgg9, please contact us immediately at [email protected].

• Age verification is a mandatory step in the kgg9 registration process. Players are required to confirm that they are 21 years of age or older at the time of registration.
• If kgg9 has reason to believe that an account holder is under 21, the account will be suspended pending identity verification. Any funds deposited will be held and returned (minus any bonus amounts) upon confirmation that the account holder is underage.
• kgg9 does not direct any marketing, promotional content, or platform communications toward individuals under the age of 21. Our marketing materials are created and distributed exclusively for adult audiences.

kgg9 may process or store your personal data on servers located outside Bangladesh. Where data is transferred internationally, kgg9 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection law. Our key third-party game providers and payment processors — including Pragmatic Play, Evolution Gaming, and our payment gateway partners — operate data centres in multiple jurisdictions. All such transfers are governed by data processing agreements that require equivalent levels of data protection.

• All international data transfers involving your personal data are conducted under contractual terms that require the recipient to implement appropriate security measures and to process the data only for the specific purposes stated in this Privacy Policy.
• kgg9 does not transfer your data to any country or territory where such a transfer would be prohibited under applicable law or where adequate data protection standards are not in place.
• If you have questions about the specific safeguards applied to any international transfer of your personal data, please contact us at [email protected].

kgg9 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes to this policy, we will update the "Last Updated" date shown at the top of this page. Where the changes are significant, we may also notify you by email to the address registered on your kgg9 account. Your continued use of the kgg9 platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

This Privacy Policy is published in English. In the event of any discrepancy or conflict between the English version and any translated version of this Privacy Policy, the English version shall prevail in all respects. The English version is the authoritative and binding version for all legal and contractual purposes.